Remedial by Cas
Privacy Policy
Effective Date: [TO CONFIRM]
1. Our Commitment to Your Privacy
At Remedial by Cas, your privacy, confidentiality and trust are important to us.
As a professional remedial massage therapy clinic, we collect and maintain personal and sensitive health information to provide safe, appropriate and individualised treatments.
We are committed to handling this information responsibly and in accordance with applicable Australian privacy legislation, including:
- Privacy Act 1988 (Cth).
- Australian Privacy Principles (APPs).
- Health Records and Information Privacy Act 2002 (NSW).
- Applicable Health Privacy Principles (HPPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your information.
2. Information We Collect
Depending on the services provided, we may collect:
Personal Information
- Full name and date of birth.
- Telephone number and email address.
- Residential address, where required.
- Emergency contact details.
- Appointment and booking history.
- Payment and invoicing information.
Health and Clinical Information
- Medical history and relevant health conditions.
- Current and previous injuries.
- Surgical history.
- Medications relevant to treatment.
- Allergies and sensitivities.
- Presenting symptoms and treatment goals.
- Physical assessments and clinical observations.
- Treatment records, including SOAP notes.
- Treatment plans and progress reports.
- Relevant referrals and healthcare correspondence.
Funding and Insurance Information
Where applicable, we may collect information necessary to administer private health insurance claims, WorkCover/SIRA treatment, aged care services and other approved funding arrangements.
We aim to collect only information reasonably necessary for providing our services or meeting lawful obligations.
3. How We Collect Information
Personal and health information may be collected through:
- Online appointment bookings.
- Client intake and consent forms.
- Direct consultations and conversations.
- Clinical assessments and treatments.
- Telephone, SMS and email correspondence.
- Website enquiries, where applicable.
- Referrals and correspondence from authorised healthcare providers, insurers and case managers.
Where reasonable and practicable, information is collected directly from the client.
Sensitive health information is collected with consent where required by law, and appropriate information about its collection and use is provided.
4. How We Use Your Information
Your information may be used to:
- Schedule, confirm and manage appointments.
- Review health history and treatment suitability.
- Provide safe and appropriate massage therapy.
- Maintain accurate clinical records.
- Monitor treatment progress.
- Communicate treatment recommendations.
- Process payments and issue receipts.
- Administer approved insurance or third-party-funded treatment.
- Communicate with authorised healthcare providers and case managers.
- Meet professional, insurance, legal and recordkeeping obligations.
- Respond to enquiries and complaints.
We do not use sensitive health information for unrelated purposes without appropriate consent or another lawful basis.
5. Online Booking and Clinical Records
Remedial by Cas uses MyAppointments to manage appointments and maintain client clinical records.
Information stored in this system may include personal details, health intake information, appointment history, treatment notes and relevant clinical documentation.
Access is restricted to authorised persons who require the information for legitimate clinical or administrative purposes.
6. Storage and Security
We take reasonable steps to protect personal and health information against:
- Unauthorised access.
- Misuse or interference.
- Loss or theft.
- Unauthorised alteration or disclosure.
Safeguards may include password-protected systems, restricted access, secure record storage and appropriate device security.
No electronic storage or transmission method can be guaranteed completely secure.
7. Disclosure of Personal and Health Information
Client information is treated confidentially.
Where permitted or required by law, relevant information may be disclosed to:
- Healthcare professionals involved in a client’s care.
- Private health insurers, where necessary for authorised claims.
- Workers compensation insurers, case managers or relevant SIRA-related parties.
- Aged care providers, Home Care Package providers and authorised care coordinators.
- Technology and administrative service providers supporting clinic operations.
- Regulatory authorities or other parties where legally required or authorised.
Disclosure will be limited to information appropriate for the relevant purpose.
We do not sell client personal or health information.
8. Overseas Storage and Disclosure
Some technology providers may use servers or service providers located outside Australia.
Where overseas disclosure occurs, we will comply with applicable privacy obligations.
9. Appointment Reminders and Communications
We may contact clients by telephone, SMS or email for:
- Appointment confirmations and reminders.
- Booking changes or cancellations.
- Responses to enquiries.
- Relevant treatment or administrative communications.
Ordinary email and SMS may not provide the same security as dedicated clinical systems.
We aim to limit sensitive health information communicated through these channels.
10. Marketing Communications
Remedial by Cas will not use sensitive health information for direct marketing without consent where required by law.
Any promotional emails or text messages will comply with applicable Australian electronic marketing requirements, including appropriate unsubscribe options.
11. Website Cookies and Analytics
Our website may use cookies or similar technologies to support website functionality and improve the visitor experience.
This section will be updated to accurately describe any technologies used and relevant visitor choices.
12. Accessing and Correcting Your Information
Clients may request access to personal or health information held about them.
Clients may also request corrections where information is inaccurate, incomplete, outdated, irrelevant or misleading.
Requests can be made by contacting:
remedialbycas@hotmail.com
Identity verification may be required before releasing information.
Requests will be considered within a reasonable timeframe and handled in accordance with applicable law.
Where access or correction is lawfully refused, an explanation and relevant complaint options will be provided as required.
Any applicable access charges will be reasonable and consistent with legal requirements.
13. Retention of Clinical Records
Remedial by Cas retains clinical information in accordance with applicable NSW health recordkeeping requirements.
Generally:
- Records collected while a client is an adult must be retained for at least seven years from the last occasion a health service was provided.
- Health information collected while a client is under 18 must generally be retained until the client reaches 25 years of age.
Longer retention may be necessary where another legal obligation applies.
When records are no longer required and lawful disposal is appropriate, reasonable steps will be taken to securely destroy or de-identify them.
Required records of destruction, disposal or transfer will be maintained.
14. Children and Young People
Where treatment is provided to a person under 18, information will be handled with appropriate regard to the young person’s capacity, privacy rights, consent requirements and applicable law.
Parent or guardian involvement will be determined according to the circumstances and legal requirements.
15. Privacy Complaints
If you have concerns about how your personal or health information has been handled, please contact Remedial by Cas.
We will review your concerns and aim to respond within a reasonable timeframe.
If you remain dissatisfied, you may be able to contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Information and Privacy Commission NSW (IPC)
www.ipc.nsw.gov.au
The appropriate complaint pathway will depend on the nature of the concern and applicable law.
16. Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in our services, technology, information-handling practices or legal obligations.
The current version will be available on our website.
17. Contact Us
For privacy enquiries, requests to access or correct records, or complaints, please contact:
Remedial by Cas
Tanilba Bay, NSW, Australia
Email: remedialbycas@hotmail.com