Last updated: 1/9/2026
Marny Smithard Homeopath ("we," "us," "the Practice") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect:
- Personal details: name, contact details, date of birth
- Health information: medical history, symptoms, current medications, lifestyle factors, and other information relevant to your consultation and treatment
- Payment information (processed via [payment provider]; we do not store full card details)
- Website usage data (via cookies/analytics, if applicable)
2. How We Collect It
- Directly from you, via intake forms, consultations, email, or phone
- Through our website (contact forms, bookings)
- From your GP or other health practitioners, only with your consent
3. Why We Collect It
We collect and use your information to:
- Provide homeopathic consultations and prepare remedies
- Maintain accurate clinical case records, as required by professional practice standards (AHA/ATMS)
- Communicate with you about appointments, remedies, and follow-ups
- Send updates or marketing communications, where you have opted in
- Meet legal and regulatory obligations
4. Storage & Security
Your information is stored securely using encrypted digital files, with access limited to Marny Smithard and, where relevant, her supervising mentor for case review purposes. Reasonable steps are taken to protect your information from misuse, loss, and unauthorised access.
5. Disclosure to Third Parties
We do not sell or share your personal information, except:
- With your explicit consent (e.g., liaising with your GP)
- With our supervising mentor, for case review as part of practitioner training/oversight requirements
- Where required by law
- With trusted service providers who support our business operations (e.g., booking software, payment processors), who are bound to protect your data
6. Case Studies & Testimonials
Where client stories, case studies, or testimonials are used for training, marketing, or educational purposes, identifying details will be removed or changed, and/or explicit written consent will be obtained beforehand.
7. Access & Correction
You may request access to, or correction of, your personal information at any time by contacting us at marnysmithard@gmail.com. We will respond within a reasonable timeframe.
8. Retention
Clinical records are retained for a minimum of 7 years for adults / until age 25 for minors, in line with professional practice and legal record-keeping obligations.
9. Complaints
If you have concerns about how your personal information has been handled, please contact us directly at marnysmithard@gmail.com or 0432 764 374. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Cookies & Website Analytics
Our website uses cookies and analytics tools (e.g., Google Analytics) to understand visitor behaviour and improve user experience. You can disable cookies via your browser settings."
11. Changes to This Policy
This policy may be updated periodically. The most current version will always be available on our website.
12. Contact Us
Marny Smithard Homeopath
Email: marnysmithard@gmail.com
Phone: 0432 764 374