Privacy Policy
My commitment to your privacy.
Your privacy is important to me and I take the responsibility of handling your personal information very seriously. The attached policy below describes how I collect and handle your personal information.
Personal Identification Information
I may collect personal identification information from clients in a variety of ways, including, but not limited to, when users visit our site, register, fill out a form and in connection with other services, activities or resources I make available. Personal identification information is only collected if voluntarily supplied. Clients can refuse to supply personal information; however, this will prevent services.
I may confirm appointments, provide reminders, or change appointments by email or SMS.
Collection and use of your information
I will only collect health information that is necessary for the purpose of providing massage therapy to the client. This may include sensitive information such as your current and previous medical conditions, as necessary to provide the best treatment and on-going health care. Other information is required so I can contact you and for billing and health fund purposes.
Sensitive, personal and health information is collected directly from the client. Information will only be sought from other parties with the express permission of the client.
Collection and use of your personal, private and sensitive information
What does this include?
· Name, address, phone number, date of birth – personally identifying information.
· Information you provide regarding your physical or mental health, and general wellbeing.
· Financial records relating to you e.g. health fund or credit card details.
· Treatment notes recorded by your therapist.
· Reports received from your GP, physio etc.
Personal information will not be disclosed for any other purpose without consent.
Exceptions include:
· When there is a threat to the client’s safety (such as medical emergency) or the safety of others.
· When the client authorises disclosure.
· When the client has requested a written report from another health professional or agency.
· When I am permitted or compelled by law to disclose (such as a subpoena).
Individuals Right to access personal records
Clients have the right to review personal and /or sensitive information recorded by me. Clients have the right to have incomplete or inaccurate information amended. Access will be provided upon written request.
Clients are obliged to notify me of any relevant medical or personal information which may impact or impede their treatment.
Storage and Security of personal information
Client records are kept accurate and up to date. When in use client records are never left unattended. When not in use client records are kept in secured locked storage with restricted access.
Your information will be kept for at least 7 years after your last attendance, as it is legally necessary or required for administrative purposes. If your information is no longer needed after this time, it will be destroyed in a secure manner.